Refund policy

Place Orders Thoughtfully

We are a small business, and every order is prepared with care specifically for our customers.

We request customers to place orders responsibly and only if genuinely interested in purchasing the product. Repeated non-acceptance of orders, fake claims, or misuse of our policies may result in restriction of future orders.

By placing an order on our website, you acknowledge that you have carefully reviewed the product details, pricing, delivery timelines, and policies.

Cancellations

Please note that orders once placed cannot be cancelled, modified, or combined with other orders.

Customers are requested to carefully review all product details, descriptions, sizing, images, and policies before placing an order.

All sales are considered final unless covered under the eligible conditions mentioned below.

Eligible Cases for Replacement / Store Credit

A replacement or store credit may be provided only if:

You receive a defective product, or
You receive an incorrect product different from what was ordered.

All requests are subject to verification, investigation, and approval by Nimee Luxe.

Nimee Luxe reserves the sole and final right to determine claim eligibility.

Parcel Inspection Upon Delivery

Please do not accept any parcel that appears tampered with, damaged, opened, or resealed at the time of delivery.

If you notice any suspicious condition of the package, kindly refuse delivery immediately and contact us via WhatsApp with relevant photos/videos.

Acceptance of a visibly tampered parcel without objection may affect claim eligibility.

Mandatory Opening / Unboxing Video

Customers are strongly advised to record a clear continuous video while opening:

The outer courier parcel, and
The inner product packaging/box.

A complete unedited unboxing video is compulsory for all claims related to:

Missing items
Incorrect product
Damaged product
Empty parcel
Tampered parcel
Defective product

The unboxing video must:

Clearly show the shipping label
Show the sealed package from all sides before opening
Be continuous and unedited without cuts, pauses, or transitions
Clearly capture the opening process
Clearly display the issue being reported

Screenshots, edited clips, photos only, or partially recorded videos shall not be considered valid proof.

Claims submitted without a proper unedited unboxing video may be automatically rejected.

This policy helps us investigate and raise claims against courier partners in cases of theft, transit damage, or package tampering.

Returns

As a small business operating with limited inventory, we do not accept general returns.

Returns are only considered in cases where:

An incorrect item was delivered, or
The product received is genuinely defective,

and only after verification and approval by Nimee Luxe as per this policy.

Not Eligible for Return / Refund / Replacement

Returns, refunds, replacements, or exchanges will NOT be accepted for:

Change of mind
Personal preferences or dislike of design
Minor irregularities, texture marks, or finishing variations
Slight color/shade differences caused by screen settings, lighting, photography, or display variations
Incorrect orders placed by the customer
Normal wear and tear
Damage caused after use
Improper handling, storage, exposure to chemicals, perfumes, or moisture beyond intended usage
Claims made without valid proof
Products found used, tampered with, altered, or intentionally damaged

As some products may involve handcrafted detailing, slight variations may naturally occur and shall not be treated as defects.

Reporting Timeline

Any issue must be reported within 24 hours of delivery.

Please contact us via:

📧 contactus@nimeeluxe.com
📱 +91 9833922448

Please share:

Order details
Clear product photos
Complete unboxing video
Description of the issue

Claims reported beyond 24 hours of delivery may not be accepted.

Return Conditions

If your request is approved:

The product must be returned within 7 business days from delivery
The product must remain unused and in original condition
Original tags, packaging, invoice, and accessories must be included
The item must be packed securely to prevent transit damage

If the returned product is found:

used,
damaged,
altered,
tampered with,
incomplete, or
inconsistent with the original complaint,

the request may be rejected.

After Inspection

Once the returned product is received and inspected:

A replacement may be shipped (subject to stock availability), or
Store credit / gift card may be issued.

If the same product is unavailable, only store credit shall be provided.

All approved refunds are processed strictly as STORE CREDIT / GIFT CARD only.

No bank refund, UPI refund, cash refund, or source reversal will be provided.

Store credit validity: 90 days from the date of issue.

Processing Timeline

Please allow:

5–7 business days for inspection and processing after product receipt
Up to 10 business days for complete resolution

Delays caused by courier partners, public holidays, operational disruptions, or unforeseen circumstances shall not constitute liability on Nimee Luxe.

Delivered But Not Received

If tracking shows “Delivered” but the parcel was not received, the issue must be reported within 24 hours of delivery notification.

Delivery confirmations based on OTP verification, recipient acknowledgment, delivery photographs, GPS confirmation, or courier confirmation shall be treated as valid proof of delivery.

Claims raised after 24 hours may not be entertained.

Failed Delivery / Refused Delivery / Non-Acceptance

If delivery fails due to:

Incorrect or incomplete address
Unreachable contact number
Repeated delivery failures
Refusal to accept delivery
Non-acceptance of prepaid orders

the amount paid will be issued only as store credit after deducting ₹200 towards shipping, handling, reverse logistics, and operational charges.

Fraud Prevention & Abuse

Nimee Luxe reserves the right to refuse returns, replacements, refunds, store credit, or future orders in cases involving:

Suspicious activity
Repeated misuse of policies
Excessive claims
Fraudulent disputes
Chargeback abuse
False complaints
Intentional misuse of products or offers

In such cases, the decision of Nimee Luxe shall be final and binding.

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